Support
Questions about Bookfront, your account or a booking? Write to us and a person will answer.
Common questions
- My sign-in code didn’t arrive
- Codes come from Bookfront by email. Check your spam or promotions folder, and make sure the address is spelled right. If you asked for a code more than once, only the newest one works, so use the code from the latest email.
- How do my clients book?
- They open your booking page link, pick a service and a time, and leave their name and phone or email. They don’t need an account or an app. The confirmation email has a link to change or cancel the appointment.
- How do I cancel or close my account?
- Nothing is charged during early access, so there’s no subscription to cancel. To stop using Bookfront and remove your data, delete your account as described below.
Delete your account
You can delete your account yourself, on the web or in the phone apps. The business owner deletes the business, with or without their login. Managers and staff delete their own login.
On the web
- Sign in at app.getbookfront.com.
- Open Settings and go to Your data.
- Owners: choose Delete business, or Delete business and account to remove your login too, and type the business name to confirm. Managers and staff: choose Delete my account.
In the iPhone app
- Open the More tab and tap Profile & language.
- Tap Delete business (owners) or Delete my account (managers and staff).
- Owners: keep Delete business and account on to remove your login too, and type the business name. Then confirm.
In the Android app
- Open the More tab and tap Profile & language.
- Tap Delete business (owners) or Delete my account (managers and staff).
- Owners: keep Delete business and account on to remove your login too, and type the business name. Then confirm.
What gets deleted, and when
Deleting the business removes, for good: the booking page and its link, every appointment, clients and their notes, services, team members and their hours, and all photos. Clients with upcoming appointments are not told, so let them know first. Owners and managers can download a copy first under Settings → Your data.
Deleting your login removes your Bookfront account and signs you out. For managers and staff, the business and its data stay, and your name stays on the schedule without a login.
Both happen as soon as you confirm. Copies in our backups are erased within 30 days.
We keep a few records the law or our agreement requires: which version of the Terms you accepted, for up to 7 years, and sign-in security logs for at least 24 months. Events already added to a team member’s own Google Calendar stay there. Details are in the Privacy Policy.
Can’t sign in? Email hello@getbookfront.com from the address on the account and we’ll delete it for you.